Henrico

Examples of Primary Tasks, Duties and Responsibilities (TDR): 

• Designs and implements programs, services, or strategic initiatives. 
• Leads studies and develops recommendations for operational improvements. 
• Coordinates with elected officials, media, and community leaders.
• Conducts cost-benefit analysis and prepares strategic reports. 
• Oversees compliance, licensure, and quality assurance processes. 
• Serves as a subject matter expert and departmental liaison. 
• Performs other duties as assigned.
• Conducts home visits and community outreach to residents identified through emergency responses, referrals, or departmental initiatives.
• Identifies individuals at risk for frequent 911 utilization and assists in developing intervention strategies to improve outcomes and reduce unnecessary emergency responses.

Knowledge, Skills, and Abilities (KSA) Typically Required: 

• Occupation-specific: Extensive knowledge of program design, strategic planning, and management analysis; ability to lead teams and supervise staff; ability to conduct complex research and data analysis; ability to develop and implement policies and procedures; strong communication and stakeholder engagement skills; ability to manage high-impact projects with minimal oversight. 
• Technical: Proficient in Microsoft Office and program-specific systems; ability to manage data and reporting tools. 
• Interpersonal, Communication and Customer Service: Excellent communication and interpersonal skills; ability to resolve issues and represent the department professionally.
• Decision-making and Authority: Exercises independent judgment; responsible for operational decisions and staff supervision. 
• Leadership: May be supervisory; may be responsible for managing staff, tasks, workloads, and/or program operations. 
• Environment: Works in an office setting; may work in various locations based on assignment. 
• Physical: Visual and hearing acuity sufficient to perform assigned duties; physical ability to complete office-based tasks.
• Extensive knowledge of fire suppression, emergency medical services, emergency operations, and public safety best practices.
• Thorough knowledge of fire service policies, operational procedures, and applicable local, state, and federal regulations.
• Ability to evaluate programs, analyze operational data, and recommend improvements.
• Demonstrate ability to establish rapport with residents from diverse backgrounds while maintaining professionalism and confidentiality.
• Ability to communicate effectively with employees, partner agencies, elected officials, and community stakeholders.
• Makes recommendations regarding resource referrals, operational improvements, and program development.

Expected hiring pay rate for this position is $32.67.

The successful candidate must have a valid driver’s license.

A criminal history record check and fingerprinting is conducted on all persons conditionally offered employment, including a conditional offer of initial employment, or a conditional offer to promote, demote, or laterally transfer an employee.

Important: Communications regarding your application will come from recruitment@henrico.gov and notifications@henrico.avature.net (our applicant tracking system). Please add both addresses to your safe sender list and check your spam or junk folder regularly.

Four (4) year degree in a relevant field, and three (3) years of progressively responsible professional experience; OR, any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Applicants considered for employment must successfully complete the following background investigations/tests:

• Federal Bureau of Investigation (FBI) Criminal History Investigation
• State Police Criminal History Investigation
• Child Protective Services (CPS) Investigation (Dept. of Social Services, JRJDC, Juvenile Detention Home)