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General Information

ID
1166
Main Organization
General Government
Location
DPU/Billing Section - 4301 East Parham Road, Henrico
Minimum Salary
$ 38,499
Max Salary
$ 70,822
Posting Date
07-30-2026
Closing Date
08-17-2026
Job Status
Full-time

General Statement of Duties

Receives and researches inquiries or complaints concerning County services or charges and authorizes adjustments; does related work as required.

Essential Duties
  • Considerable tact and patience to deal with the public.
  • Considerable ability to research pertinent information, to analyze the information obtained, and to arrive independently at a logical conclusion.
  • Considerable knowledge of current office procedures, forms and equipment.
  • Ability to present information clearly and concisely and to write effective business letters.
  • Ability to make mathematical computations rapidly and accurately.
  • Ability to communicate clearly, effectively, and pleasantly with customers by phone or in person.
  • Ability to work with a minimum of direct supervision.
  • Knowledge of or familiarity with automated systems and the ability to enter and retrieve data on an automated accounts system.
Additional Information

A criminal history record check and fingerprinting is conducted on all persons conditionally offered employment, including a conditional offer of initial employment, or a conditional offer to promote, demote, or laterally transfer an employee.

Minimum Requirements

High school diploma or GED, and three (3) years of relevant clerical experience involving public contact or customer service; one (1) year of clerical figure work preferred; OR, any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Background Check Disclosure

Applicants considered for employment must successfully complete the following background investigations/tests:

  • Federal Bureau of Investigation (FBI) Criminal History Investigation
  • State Police Criminal History Investigation
  • Child Protective Services (CPS) Investigation (Dept. of Social Services, JRJDC, Juvenile Detention Home)

Benefits

At Henrico County, we prioritize your well-being with medical, dental, life, and disability insurance, plus flexible spending accounts and voluntary benefits. Enjoy generous leave options, including parental, bereavement, and wellness leave, along with 13 paid holidays annually. Invest in your future with Virginia Retirement System benefits and 457 deferred compensation. Visit our website: https://henrico.gov/hr/benefits-for-employees/ to learn more!

EEO Statement

The County seeks to hire the best-qualified applicants available for each position vacancy, without regard to race, color, religion, national origin, pregnancy, childbirth or related medical conditions (including lactation), age, marital status, disability, sexual orientation, gender identity, or military status, status as an organ donor, or any other characteristic protected by law (except where such is a bona fide occupational qualification).