Henrico

Join a collaborative and mission-driven Adult Protective Services team dedicated to strengthening families, protecting children, and supporting one another through meaningful work.

At Henrico Social Services, we value:

• Team collaboration and peer support 
• Trauma-informed and family-centered practice 
• Professional growth and continuous learning 
• Respect for diverse perspectives and work styles 
• Innovation that helps staff focus on people, not paperwork 

Our Department also offers an AI-powered assistant designed specifically for frontline professionals, helping reduce administrative burden and saving staff up to 8 hours per week so you can focus on human-centered support and engagement.

What You’ll Do

Adult Protective Services Case Management

• Investigate reports of abuse, neglect, and exploitation of elderly and disabled individuals, in accordance with state and local policies by conducting detailed interview in the field and by phone from various sources.
  • Case documentation in the APS database Peer Place and the LTC screening database EMLS.
  • Participate in worker led case assignment groups, Quality assurance workgroups, APS State Consultant meetings.
  • Participate in unit, division, agency & community meetings related to the work of the department.
  • Prepare written reports and testify in court in both civil and criminal proceedings.
• Participate in unit, division, agency & community meetings related to the work of the Department

Additional Responsibilities

• Provide APS on-call coverage, approximately 5 weeks annually 
• Participate in shelter team operations during emergency response activations 
• Assist with additional assignments and special projects as needed

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What We’re Looking For

We are seeking professionals who demonstrate:

• Strong critical thinking and sound judgment 
• Compassionate and effective communication skills 
• Ability to manage complex and emotionally demanding situations 
• Strong organizational and time-management abilities 
• Commitment to teamwork, accountability, and continuous improvement 
• Ability to work independently while remaining highly collaborative

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Ideal Knowledge & Experience

Successful candidates will bring knowledge of:

• Public agency casework philosophy, methods, and best practices 
• Trauma-informed care and working with older and disabled adults
• Current social, economic, and behavioral health concerns 
• Federal and state child welfare laws and regulations 
• Community resources and service systems 
• Report writing, documentation, and courtroom procedures

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Why Henrico DSS?

• Collaborative and supportive team culture 
• Opportunities for peer learning and professional development 
• Meaningful work with direct community impact 
• Innovative tools that reduce administrative burden 
• A workplace that values both accountability and employee well-being 

Valid driver's license to perform assigned duties at various locations.

Successful completion of all training requirements established pursuant to the VA 63.2-208. Standards for personnel.

Central Registry Check and Criminal history record check and fingerprinting of all employees in authorized and hourly safety sensitive positions.

Four (4) year degree in a relevant human services field in accordance with VA Code § 63.2-219, and three (3) years of relevant social work experience; OR, any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Applicants considered for employment must successfully complete the following background investigations/tests:

• Federal Bureau of Investigation (FBI) Criminal History Investigation
• State Police Criminal History Investigation
• Child Protective Services (CPS) Investigation (Dept. of Social Services, JRJDC, Juvenile Detention Home)