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General Information

ID
872
Main Organization
General Government
Location
Social Services - 8600 Dixon Powers Drive, Henrico
Minimum Salary
$ 43,023
Max Salary
$ 79,144
Posting Date
05-20-2026
Closing Date
05-29-2026
Job Status
Full-time

General Statement of Duties

Performs a variety of specialized technical, administrative and customer service support functions related to the determination of eligibility of economically disadvantaged individuals and families for various federal, state and local public assistance and benefits programs; assists applicants with the preparation of forms; collects, verifies, enters, maintains and manages the data related to eligibility determinations; does related work as required.

Essential Duties

The person in this position must possess strong skills in customer service skills, effective and engaging communication and efficient time management to complete the following essential duties:

  • Answer the department’s switchboard, answering questions for callers and routing their calls to the appropriate point of contact
  • Interact with visitors to our office, answering case-related questions and exchanging case-related documentation, labeling documents and routing them to the electronic case record
  • Process mail, email and scanned documents, labeling documents and routing them to the electronic case record
  • Review benefit applications received in person and via email
  • Explain benefits policies to clients and assist applicants in completing required paperwork
  • Enter data in multiple local and state databases and regularly utilize Microsoft Suite such as Teams, Outlook and Excel.
  • Issue SNAP EBT cards, maintain daily and monthly EBT card inventory logs
  • Perform other administrative support functions as required
  • Participate in emergency-related activities such as DSNAP issuance and emergency shelter operations, as needed.
Additional Information

The expected hiring range for this position will be between $43,023 - $47,253, commensurate with the successful candidate's qualifications and experience.


A criminal history record check and fingerprinting is conducted on all persons conditionally offered employment, including a conditional offer of initial employment, or a conditional offer to promote, demote, or laterally transfer an employee.


May require a valid driver's license to perform assigned duties at various locations.

State or Federal Funding Clause
This agreement and the continuation of this position are contingent upon the availability of specific special revenue funds.

Minimum Requirements

High school diploma or GED, completion of relevant college coursework or degree preferred, and three (3) years of relevant administrative work, including customer service experience. Previous experience in human services or related field preferred; OR, any equivalent combination of experience and training which provides the necessary knowledge, skills, and abilities.

Background Check Disclosure

Applicants considered for employment must successfully complete the following background investigations/tests:

  • Federal Bureau of Investigation (FBI) Criminal History Investigation
  • State Police Criminal History Investigation
  • Child Protective Services (CPS) Investigation (Dept. of Social Services, JRJDC, Juvenile Detention Home)

Benefits

At Henrico County, we prioritize your well-being with medical, dental, life, and disability insurance, plus flexible spending accounts and voluntary benefits. Enjoy generous leave options, including parental, bereavement, and wellness leave, along with 13 paid holidays annually. Invest in your future with Virginia Retirement System benefits and 457 deferred compensation. Visit our website: https://henrico.gov/hr/benefits-for-employees/ to learn more!

EEO Statement

The County seeks to hire the best-qualified applicants available for each position vacancy, without regard to race, color, religion, national origin, pregnancy, childbirth or related medical conditions (including lactation), age, marital status, disability, sexual orientation, gender identity, or military status, status as an organ donor, or any other characteristic protected by law (except where such is a bona fide occupational qualification).