Henrico

Essential Duties:

• Manages the work of the division
• Prevention & Protection Division Manager: CPS & APS hotlines, Child Protective Services, and Prevention (In-Home Services and Family Support).
• Permanency Division Manager: foster care and adoptions including case management, resources family programs, kinship care, adoption assistance, family engagement and Title IV-e benefits. 
• Reviews monthly reports on staff, work assignments and program mandates, provides data analysis to identify trends & target areas for improvement. 
• Prepares monthly statistics for performance measures.
• Prepares records for release in compliance with federal & state guidelines
• Maintains & purges records for the Department
• Coordinates audits & quality assurance reviews by state and other entities, including internal case reviews

Program Planning:

• Review appeals & state QA results looking for trends and training needs. 
• Plans, determines, manages, and evaluates staffing and organizational needs & makes recommendations. 
• Develops performance standards and prepares corrective action plans as needed. 
• Maintains & updates the divisions’ SOP.
• Develops implementation plans for new policies & procedures impacting service programs.

Manages staff & supervisors:

• Recommends hiring, transfer, promotion, and termination of personnel within the limits of appropriate HR policy and guidelines. 
• Onboarding & orientation for new hires
• Trains and ensures the development of family services supervisors and staff, including all state mandated training.
• Serves on the Department’s executive & leadership teams.
• Leads the Department in the development & implementation of strategic plans.
• Promotes a culture of professionalism, professional development, and continuous learning & improvement. 
• Serves on boards, task forces, committees & other organizations related to the work of the Department and the County. Examples include Systems of Care, Trauma-Informed Leadership Team, the Greater Richmond Trauma-Informed Community Network, Central Region Child Welfare Supervisors, Policy Advisory Committee, best practice court team and other opportunities locally, regionally and across the state.
• Plans & hosts division meetings & trainings

Central registry check and criminal history record check & fingerprinting are conducted on all persons conditionally offered employment, including a conditional offer of initial employment, or a conditional offer to promote, demote, or laterally transfer an employee.

May require a valid driver’s license to perform assigned duties at various locations.

Four (4) year degree in a related field, and four (4) years of program experience, one (1) of which must be in a supervisory capacity; OR, any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Applicants considered for employment must successfully complete the following background investigations/tests:

• Federal Bureau of Investigation (FBI) Criminal History Investigation
• State Police Criminal History Investigation
• Child Protective Services (CPS) Investigation (Dept. of Social Services, JRJDC, Juvenile Detention Home)