Henrico

• Sound working knowledge of offense codes; accurately applies own sound working knowledge of department operations, programs, processes, policies, and procedures to assigned job duties and a wide variety of task related situations, including unusual and sensitive situations; ability to consistently and accurately code incident/crime reports; ability to read, comprehend, interpret, apply, and communicate complex policies, directives, regulations, and requirements accurately.
• Excellent computer, telephone and data management skills with demonstrated consistently high accuracy and ability to efficiently use multiple computer terminals, fax machines, copiers, printers and other standard office equipment, common business software as well as a variety of proprietary systems and software specific to the Division of Police to perform assigned job duties; excellent data entry and documentation skills with ability to accurately enter and retrieve data from the Virginia State Police reporting system and other specialized Police reporting databases.
• Routinely handles interacts with the public and Police operations' staff; clearly and accurately communicates using tact and courtesy to provide assistance to County citizens and department staff; consistently delivers exceptional customer service to citizens and various internal/external stakeholders; works well independently and as part of a team.
• Strictly adheres to established procedures and protocols; consistently uses sound judgment when making independent decisions; appropriately refers unusual issues to the supervisor or appropriate division personnel; accurately interprets, applies and explains policies and their application to issues.
• Serves as an initial point of contact between the citizens and the department and for Police operational staff.
• Reliably works a rotating shift schedule in an office-type setting to staff the Records Unit operations 24/7.
• Physical ability necessary to carryout duties and operate equipment in assigned unit of operation.

Experience in Police Records, to include incident based reporting, CAD systems and ICR Builder strongly preferred.

Important: Communications regarding your application will come from recruitment@henrico.gov and notifications@henrico.avature.net (our applicant tracking system). Please add both addresses to your safe sender list and check your spam or junk folder regularly.

High school diploma or GED, and two (2) years of relevant admin support experience, preferably in a public safety setting; OR, any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Applicants considered for employment must successfully complete the following background investigations/tests:

• Federal Bureau of Investigation (FBI) Criminal History Investigation
• State Police Criminal History Investigation
• Child Protective Services (CPS) Investigation (Dept. of Social Services, JRJDC, Juvenile Detention Home)