Henrico

Position Summary

This is an hourly position. Weekly hours will vary and may not exceed 29 hours. Candidates must be able to work a flexible schedule, including nights and weekends, to meet departmental needs. This position provides first-line customer service support to visitors accessing Henrico Recreation and Parks services in person, over the phone, and by e-mail. The role requires a team-oriented individual with excellent customer service abilities, strong organizational skills, administrative skills, and the capacity to multi-task effectively.

Job Responsibilities

• Greet and direct visitors; answer questions related to agency functions, facility operations, and site-specific services.
• Respond promptly and courteously to telephone calls and e-mails; handle customer concerns with professionalism, understanding, and tact.
• Serve as an ambassador for the County and Division by sharing accurate information and promoting facilities and programs.
• Meet with customers seeking facility rentals; provide tours and explain reservation rules, costs, hours, facility use guidelines, decoration and food policies, and cleaning expectations; explain staff support provided during paid events.
• Retrieve information from Recreation Management Software and other sources to assist customers with program and shelter selection, online account creation, registration, memberships and reservations.
• Process program registrations, shelter reservations, and private and interdepartmental rentals, including payments and modifications; verify data accuracy, issue receipts, and complete associated clerical and administrative tasks.
• Review daily reports for accuracy and reconcile payments, ensuring verification procedures are completed.
• Maintain communication with customers regarding balances due and final room diagrams for events.
• Secure and generate room diagrams for private and interdepartmental rentals, ensuring alignment with the weekly calendar.
• Use Recreation Management Software to export calendars, rosters, attendance sheets, and other reports as needed.
• Review rental contracts, facility rules, regulations, and room setups with event contacts on the day of the event.
• During events, respond promptly to customer questions and concerns, resolving issues independently.
• Inspect rooms with event contacts after events and clearly communicate any issues to the vendor, using photographs as needed; complete and sign off on cleanup checklists.
• Process Fitness and Open Gym applications; create access passes and accurately file related paperwork.
• Respond to inquiries related to access passes, including payment plans, balances, expiration dates, and other related information.
• Upholds all facility rules, policies, and guidelines as outlined in the Facility Guide, including customer behavior expectations, and ensures consistent enforcement to maintain a safe and welcoming environment.
• Communicate relevant information to supervisors regarding supplies, building maintenance needs, and program or facility concerns.
• Open and close the building before and after daily operations with minimal supervision.
• Assist custodial staff with setup and cleanup as needed.
• Perform other duties as assigned.

Qualifications/Requirements

• Excellent customer service and communication skills.
• Strong organizational abilities and the capacity to multitask effectively.
• Ability to remain professional, courteous, and tactful when addressing customer concerns.
• Proficiency in using registration and scheduling software or the ability to learn quickly.
• Ability to work independently and exercise good judgment during events and daily operations.
• Availability to work a flexible schedule, including nights and weekends.

The expected pay rate for this position is $16.17. 

A criminal history record check and fingerprinting is conducted on all persons conditionally offered employment, including a conditional offer of initial employment, or a conditional offer to promote, demote, or laterally transfer an employee.

Important: Communications regarding your application will come from recruitment@henrico.gov and notifications@henrico.avature.net (our applicant tracking system). Please add both addresses to your safe sender list and check your spam or junk folder regularly.

High school diploma or GED, and three (3) years of relevant clerical or administrative support experience; OR, any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Applicants considered for employment must successfully complete the following background investigations/tests:

• Federal Bureau of Investigation (FBI) Criminal History Investigation
• State Police Criminal History Investigation
• Child Protective Services (CPS) Investigation (Dept. of Social Services, JRJDC, Juvenile Detention Home)