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General Statement of Duties
Manages a program or area of service, the delivery of services, guidance, counseling, etc., to program/service consumers; oversees data collection and analysis; evaluates data and writes reports containing descriptive, analytical, and evaluative content and viable well-supported recommendations for program, process, service delivery improvement; ensures the assigned program/area of service meets and maintains compliance with applicable policies, procedures and regulatory requirements; supervises an assigned professional staff of Management Specialists; performs other duties as assigned.
Comprehensive working knowledge of the programming, services and subject field of the assigned program/services; thorough working knowledge of research, statistical analysis, data management and reporting; thorough working knowledge of subject matter in area of program assignment; thorough working knowledge of best practices, service delivery processes and strategies, relevant current trends, program performance metrics and analysis, cost-benefit analysis and regulatory compliance requirements for assigned program/services; proven program management skills; basic project management skill; sound budget preparation and management skills; proven supervisory and leadership skills; strong organizational skills; presents ideas clearly, concisely and effectively, both orally and in writing; proven ability to adapt communications to target audiences and to develop and conduct relevant training and informational sessions.
Sound computer skills with the ability to use computer and typical business software, proprietary software and applications, and various wireless technologies and peripherals for communications and to complete assigned tasks.
Develops and maintains sound working relationships with local, state and officials, business and community leaders, other internal and external stakeholders, and program participants relevant to the assigned program; communicates and interacts professionally with diverse array of relevant stakeholders and adapts communication style to target stakeholders; excellent collaborative skills; works well independently and as part of a team; proven ability to effectively supervise a professional staff with specialized knowledge and duties specific to the assigned program or services; provides excellent customer service; demonstrates politically savvy, courtesy and tact.
Manages the program budget and staff; ensures compliance with all programmatic related policies and regulations, funding source requirements, applicable local, state and federal regulations, reporting and audit requirements; accurately understands, interprets and applies program goals, polices and applicable regulations and requirements for staff, program consumers and other related internal and external stakeholders.
Supervises staff of Management Specialists. Serves as the primary County representative for the program.
Typically works in an office setting; may be required to work in an array of indoor and outdoor locations based on the assigned job duties and program requirements; may be required to work nights, weekends or holidays as needed.
Visual and hearing acuity sufficient to recognize engage with assigned staff and a diverse array of internal and external stakeholders. Physical ability sufficient to perform assigned duties in various locations as needed.
A valid driver's license to perform assigned duties at various locations Countywide as required.
May be required to travel to work a felxible or on-call schedule as needed.
A criminal history record check and fingerprinting is conducted on all persons conditionally offered employment, including a conditional offer of initial employment, or a conditional offer to promote, demote, or laterally transfer an employee.
Must successfully pass a pre-employment physical and drug screening exam.
Minimum Requirements
Four (4) year degree in a relevant field; master's degree preferred, and five (5) years of progressively responsible professional experience, including two (2) years in a supervisory or lead capacity; OR, any equivalent combination of experience and training which provides the required knowledge, skills and abilities.
Background Check Disclosure
Applicants considered for employment must successfully complete the following background investigations/tests:
- Federal Bureau of Investigation (FBI) Criminal History Investigation
- State Police Criminal History Investigation
- Child Protective Services (CPS) Investigation (Dept. of Social Services, JRJDC, Juvenile Detention Home)