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General Information

ID
1598
Main Organization
General Government
Location
Social Services - 8600 Dixon Powers Drive, Henrico
Minimum Salary
$ 51,007
Max Salary
$ 93,830
Posting Date
08-06-2026
Closing Date
08-27-2026
Job Status
Full-time

General Statement of Duties

The case aide is responsible for assisting in the day-to-day tasks to ensure that case management services in services programs are provided in a timely, effective manner. The case aide is required to maintain a flexible, organized and efficient work schedule and is subject to work extended hours and possibly weekends.  Employees in this role must exercise independent judgement, discretion, and initiative in completing assignments as well as considerable tact, courtesy, and discretion with program participants, families, children, and the general public.

Essential Duties

Office-based responsibilities:

  • Organizes, maintains and manages reports, files & forms including correspondence, assuming responsibility for correctness of spelling, punctuation, format, and grammar.
  • Completes computer inquiries, creates and mails letters, manages files, requests and acquires death certificates, birth certificates, social security cards, etc.
  • Completes Adult Protective Services Guardianship reports to include composing letters and entering information into database. 
  • Completes Accurint searches and mailing of letters to families.
  • Supervises visitation between children and their parents and provides supervision of children during family partnership meetings, court and/or other meetings.
  • Completes transcription & entry of case notes  into OASIS, Peer Place and other databases.
  • Attends trainings and unit and department meetings as required.


Field-based responsibilities:

  • Transports children, families, and adult clients to and from the office or other locations for visitation purposes, court and other appointments. 
  • In partnership with the case manager, conducts home visits to ensure safety, permanency and well-being of children and compliance with the service plan.
  • Purchases, picks up and delivers goods and supplies for workers and clients.
  • Maintains county vehicles.
  • Performs other related duties as required.
Additional Information

The expected hiring range will be at the lower end of the listed pay scale.

May require a valid driver’s license to perform assigned duties at various locations.


Important: Communications regarding your application will come from recruitment@henrico.gov and notifications@henrico.avature.net (our applicant tracking system). Please add both addresses to your safe sender list and check your spam or junk folder regularly.

State or Federal Funding Clause
This agreement and the continuation of this position are contingent upon the availability of specific special revenue funds.

Minimum Requirements

High school Diploma, and one (1) year administrative/customer service experience, preferably in human services, social services, or related field; OR, any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Background Check Disclosure

Applicants considered for employment must successfully complete the following background investigations/tests:

  • Federal Bureau of Investigation (FBI) Criminal History Investigation
  • State Police Criminal History Investigation
  • Child Protective Services (CPS) Investigation (Dept. of Social Services, JRJDC, Juvenile Detention Home)

Benefits

At Henrico County, we prioritize your well-being with medical, dental, life, and disability insurance, plus flexible spending accounts and voluntary benefits. Enjoy generous leave options, including parental, bereavement, and wellness leave, along with 13 paid holidays annually. Invest in your future with Virginia Retirement System benefits and 457 deferred compensation. Visit our website: https://henrico.gov/hr/benefits-for-employees/ to learn more!

EEO Statement

The County seeks to hire the best-qualified applicants available for each position vacancy, without regard to race, color, religion, national origin, pregnancy, childbirth or related medical conditions (including lactation), age, marital status, disability, sexual orientation, gender identity, or military status, status as an organ donor, or any other characteristic protected by law (except where such is a bona fide occupational qualification).